Audience Evolution: New Technologies and the Transformation

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Language: English

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In a study of a web-based eHealth application, DiabetesCoach, patient-nurse email contact was the most appealing part of the program. In response to these destructive behaviors, Gottman (1994) suggests that partners engage in the behaviors of soothing, nondefensive listening, and validating. An apology should be used when it will serve an important purpose, the crisis has serious consequences, and the cost of an apology will be lower than the cost of being silent.

Pages: 272

Publisher: Columbia University Press (November 26, 2010)

ISBN: 0231150350

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